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例外的な FAQ で、Cookie 関連のすべての質問に答えてください。
私たちは可能な限り最高のクッキー体験を提供することをお約束します.おいしいグルメクッキーを購入する前に、十分な情報に基づいた決定を下すようにしてください.以下に記載されていないものがある場合は、info@ocdcookieco.com まで、Cookie に関するすべての質問をメールでお送りください。 

  • What should I do upon receiving my delicious cookies?
    - Please refrigerate for at least thirty (30) mins after receiving your shipment to restore its freshness from being in transit. - We are made to order! No cookies are stored. Upon receiving your cookies, you have a 2 week shelf life. - We do recommend storing them in the refrigerator (up to 2 weeks) and/or freezer (up to 2months) for prolonged freshness. - They're best kept in the freezer for no more than 2 months at a time. If you have them in the freezer and NOW ready to eat: For best results, we suggest that you thaw out your cookies for at least 20-30 mins, to bring it to room temp before putting them in the microwave for a 30 seconds. (Microwave is the best!) - You can also reheat your cookies in the oven or toaster oven for 5 mins or until warm at 300°F. (BE SURE TO WATCH YOUR COOKIES! -- You do not want to burn them!) This is if you like a less gooey and crispier texture. - OR be adventurous and try them COLD!
  • How do we ship to to APO addresses in the checkout page?
    Directions: - In the Cart page -select "United States Minor Outlying Island" as your "Shipping Destination" - in the notes selection below " ADD A NOTE" tell use the country the military base is located in. -Click on the "Checkout" buttom, it will take you to the checkout page. From there you will able able to write "APO" in for "City" ** please email us or send us a DM on instgram for immediate assistance.
  • How much does shipping cost?
    - $13.50 for orders that is 3 lbs and under. - $14 for orders that ranges from 3.5 - 5lbs - $21 for orders ranging from 5.5- 8lbs - $23 for orders ranging from 8.5 - 16.5lbs - $36 for orders ranging from 17-25lbs - $45 for all orders over 25lbs ** All orders over 16lbs will require a signature upon delivery, unless specify otherwise via email confirmation! 2-3 business days, Flat Rate USPS mailing for all US States, US Territories, and APO address. (May extend due to Holidays or extreme weather conditions, please plan accordingly when you are in need of your cookies) International Shipping Please email us for shipping quotes or DM us on Instagram @ocdcookieco
  • Where do you ship to?
    We Ship Nationwide within the United States Cookies can be shipped within, among, and between to these Freely Associated States and United States Territories and Possesions as Domestic mail items: American Samoas (AS) : (Manua, Swain's and Tutuila Islands) Guam (GU) Commonweath of Northern Mariana Islands (MP): (Rota, Saipan, and Tinian Island) Commonwealth of Puerto Rico (PR) US Virgin Islands (VI): (Saint Croxix, Saint John, and Saint Thomas Island) Wake Isalnd Atoll (HI) US Military International with APO Address.
  • I just placed an order, when will i receive my delicious gourmet cookies?"
    Orders received from Friday at 3:01pm to the following Friday at 3pm of each week, is cycled to ship every Monday and Tuesday of the following week. We are made to order! To ensure that you receive your cookies as fresh as possible we have our shipping cycle from Friday 3:01pm to Friday 3:00pm PST of each week. Example: If you ordered Friday, April 5th at 2:59pm PST , it will ship the upcoming Monday/Tuesday of the following week, April 8th and/or 9th. If you ordered anytime after Friday, April 5th at 3:01 pm PST, it will cycle to ship Monday/Tuesday of the next week, April 15th and/or 16th. We are made to order and only bake from Thursday - Sunday. All cookies are then packaged and ready to ship out Monday and Tuesday of each week. if you need your cookies sooner, please email us info@ocdcookieco.com to discuss further options. When shipped, depending on your city or where you are in the United States. It can take anywhere from 2-3 days. Please allow yourself 4 days to be safe if you are traveling! If you are outside the United States it will take anywhere from 3-5 days.
  • How can I find the macros in the cookies?
    We only have Nutritional Facts on our Original Classic Flavors because it stays on our website all year. For our monthly flavor roll out, we do not have the nutritional facts on those flavors because we constantly switch them out all the time. We use premium high quality ingredients in our cookies! We do not use any white sugar in the base of any of our cookies. We use whole organic eggs, premium quality butter, the only chips we we is by Hersheys and Ghirardelli, no artificial flavorings only color to make it pretty, we use real fresh ingredients to create our extreme flavors such as banana, purple yams, lime, lemon, etc Ex: real purple potato (ube) to make our ube cookies, bananas in our banana bas cookies, real fresh squeezed lemons and limes in our lemon and keyline pie cookie, real shredded carrots in our carrot cake...etc!
  • How much are these gourmet cookies? How about the bundles of delicious, gooey cookies?
    - $5.25 for Single Basic Flavors - $6.00 for Single Premium Flavors - $6.25-$6.50 for Exclusive Extreme Flavors - $37 for Kookie Bites Pack - $45 for Vegan Mix and Match Packs - $42 for Mystery Pack - $55 Customizable
  • How many cookies is in a batch?
    - 7 for XL size batches in our Single Flavors and/or Mix and Match packs
  • How many different kinds of cookies can be in a batch?
    - 1 in our Single Flavor Batches - Mix & Match you can pick up to six flavors and we will surprise and pick the last two flavors for you - Customizable batches are upon approval. Please email info@ocdcookieco.com for your desired creations
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