Shipping Days: Monday – Tuesday of each week.
Shipping Carrier: USPS 2-3 Priority Shipping.
USPS charges $16.10 for priority shipping and we pass that charge onto our customers at a discount of $14 for orders that are 4.5lbs or less!
Orders Received by Friday before 3:00 pm (PST): Are grouped in the same cut off time and shipped the following Monday and Tuesday of the following week.
Orders Received After 3:00 PM PST on Friday: Most likely will ship the following week. We are made to order, so we do all the baking through the weekend and prepare to ship your order Monday and Tuesday of each week.
If you need us to prioritize and ship your order earlier, due to certain circumstances, please email us at firstname.lastname@example.org. We will try our best to accommodate you.
(Due to Covid-19 restrictions in California, we are down to a very small team, baking for locals and trying to fill all orders in a timely manner. Please have patience with us during this difficult time as your order may be delayed)
Holiday Seasons may cause United States Postal Service to experience delays in package deliveries. Please expect a 1-2 day delay on shipped orders.
All Japanese Customers
All International Customers
Please input shipping address in English. If you are unsure about our format, you can leave your shipping address in the "Add a note" or email it to us. Thank you in advance!
We Ship Nationwide within the United States
Cookies are shipped within, among, and between to these Freely Associated States and United States Territories and Possessions as Domestic mail items:
American Samoas (AS) : (Mauna, Swain's and Tutuila Islands)
Commonwealth of Northern Mariana Islands (MP): (Rota, Saipan, and Tinian Island)
Commonwealth of Puerto Rico (PR)
US Virgin Islands (VI): (Saint Croix, Saint John, and Saint Thomas Island)
Wake Island Atoll (HI)
US Military International with APO Address.
-In the "Cart" page
-Select " United States Minor Outlying Island" as your "Shipping Destination"
- in the notes section "ADD A NOTE" tell use the Country the military base is located in.
-Click on the "Checkout" Button and it will take you to the "Checkout Page"
From there you will be able to write "APO" in the city
** Please email or send us a DM on Instagram if you need assistance.
Shipping Address Changes:
We ship to addresses as provided and cannot replace cookies sent to a wrong address
Please follow tracking email sent (which will be sent automatically once the package is shipped) once package ships in case we are able to ship earlier than quoted above
Make sure your shipping address is correct. We are unable to replace packages if they are stolen from your front door, if you give us an incorrect address, or if you meant to send to your boss and by mistake sent to your ex mother-in-law.
Track your package using the tracking number provided. Please be on the lookout for your package so your cookies don't get melted, frozen or meet some other unwanted fate!
Sometimes we create shipping labels a few days in advance of shipping. This does not mean your cookies have shipped, it means a label has been created.
Oftentimes mail carriers throw the cookies over a fence or into a bush. Sometimes they are delivered to a receiving room or a neighbor. Once a package tracks as delivered, it’s delivered.
Please do not let your cookies sit outside in the elements, they could melt or freeze!
Orders can not typically be received on Monday as we do not ship over the weekend, unless emailed and approved otherwise.
We are not responsible for items left unattended once they have been delivered
Large Orders Require Signature:
Orders over $190 often require signature upon delivery. Please email us at email@example.com if you do not wish to have a signature on upon delivery. If you refuse to have a signature upon delivery, we are not response or any lost or stolen packages.
Priority of Shipments:
Orders are shipped in the order they are received. Example: an order received on Wednesday has priority over an order received five days later on Monday. Waiting to place an order on Monday for same day shipping is not a safe bet. Most likely orders placed Monday will ship Tuesday or Wednesday depending on how busy we are.
Begins when package is shipped, not when order is placed.
We do everything possible to ensure that your orders are baked, packed, and shipped ON TIME! Occasionally, USPS experiences shipping delays. We share your frustration and feel your pain. USPS estimates transit times. They are not always accurate and we have no control over shipping times, but the vast majority of orders will arrive on time.
Domestic Priority Shipping Timing:
Priority shipping typically takes 2-3 days, depending on proximity from Los Angeles.
PICK UP SERVICES
If you wish to have our order dropped off at Golds Gym Venice, California. Please DM us on Instagram or email us at firstname.lastname@example.org to inform us of this desired delivery method so that we can best accommodate you.
** PLEASE LEAVE US A NOTE AT CHECKOUT IF YOU PICK THIS OPTION**
If you wish for "Curbside Pick Up", please email us (email@example.com) for details or send us a DM on Instagram @OCDCOOKIECO on how to proceed with pick up in Gardena, California.